Refund and Returns Policy

Beauty Addiction offers a return service on Island wide orders only.

Our return

Various Returns options are available.

You have 28 days from the date you receive your order to return it for a refund.

Once received, it can take up to 10 days for your order to be processed by the warehouse

Refunds can take up to 5 working days to show on your account.

Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all: tamper-resistant seals, packaging and any cellophane intact.

We are unable to offer a refund or replacement on items that are not re-saleable.

If you receive a damaged, faulty product or suffer an allergic reaction, please contact our Customer Care team in the first instance. 

Returning an item

To register your returns using our returns service.

When you are ready to return, click here to get started.

Enter your order number and delivery postcode/ email address and select the items to be returned and reason for return.

Choose your most convenient return method.


We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

Please keep your proof of return until the refund has been processed as it may be requested

Please note that we do not accept returns of personalized products

We do not accept returns after the applicable return period above.

*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behavior. If your account has been deactivated and you need to make a valid return, contact Customer Care.